FB Live Crystal Sale Guidelines & Info
How to Claim/Purchase an Item
All crystals are labelled with a number. To claim an item, comment SOLD with the crystal number. For example, if the number on the crystal you would like to claim is 15, you would simply type: SOLD15
The first person to comment correctly claiming the crystal on our screen will be the “winner”.
*Please note that your FB and/or Instagram comments will often show your comment as first on your screen.
Comments via the Internet: What can we say, sometimes your comments will get blocked. If this is happening to you, we suggest you log off and log back in. We also suggest you add an emoji to your claim, this sometimes helps.
Invoices will be sent out within 24 hours of the close of the sale. Upon the completion of your first purchase be sure to message us your email phone number and preferred payment method, and if you will be picking up or choosing to have your purchase shipped.
After you pay your invoice, your purchases will be shipped or ready for touch free pick up.
If you have questions about your invoice, please send us an email at [email protected]
Failure to pay may/will result in you being blocked and unable to participate in future sales. Please note you must be 16 years of age to participate in a ShamaMama crystal sale.
If you have ever tuned in to a ShamaMama.com
live sale before, we’re sure you can appreciate that due to the fast pace nature of the sale, and the number of comments being made, things get a little hectic at times.
In order to be able to cover everything on the table during a live sale and to keep things moving along, please note that during live sales:
please keep track of your purchases, we will no longer be showing or DM’ing photos of your purchases during live sales. After the live sale, you can re-watch the sale and screenshot your purchases;
please, please, no trades or put backs. In fairness to other crystal lovers, please remember that by claiming a crystal, you are committing to purchase it. If you committed to buying the crystal, that means in all likelihood someone else did not get it.
please do not claim items that have not been shown yet
we cannot answer DM’s sent during a live sale. All messages will be answered the next day following the live sale.
we strive to answer all DM’s within 48 hours. Although, due to the high volume of DM’s which we receive, this is sometimes not possible.
Frequently Asked Questions
Where are we located?
We are located in San Jose California.
Why do we charge is US Dollars?
We charge in US Dollars as we are purchasing crystals in US Dollars.
When is payment due?
Payment is due 24 hours after your invoice has been sent.
Shipping cost will be charged to each customer as necessary
Shipping Rates To The USA
Shipping Rates To Canada
*Shipping To Some Canadian Provinces is a Flat Rate Of $20
(Singapore, Europe, Australia)