Refund Policy

Returns

Our policy lasts 7 days upon receipt of your package. If 7 days has gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Gift certificates
• Downloadable software or informational products
• Products that are purchased on someone else’s website (see their return policy)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (as applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank or credit card account again as appropriate.

Then contact your bank or credit card company as appropriate; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@shamamama.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shamamama.com and send your item to: 3864 Willowood Drive, San Jose Ca USA 95118

Shipping

To return your product, you should mail your product to: 3864 Willowood Drive, San Jose 95118

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.